In August 2021, Apple launched a repair program for sound issues that affected certain iPhone 12 and iPhone 12 Pro. Almost a year later, the manufacturer took the decision to extend the program in question.
In the program notes posted on its site, Apple says it has determined that a very limited number of iPhone 12s and iPhone 12 Pros are at risk of experiencing sound issues due to possible device failure. a component of the receiver module.
According to the manufacturer, “the affected devices were manufactured between October 2020 and April 2021” . Therefore, “ if your iPhone 12 or iPhone 12 Pro receiver does not make any sound when you make or receive calls, your device may be eligible for this program” .
In this case, Apple or an Apple Authorized Service Center will therefore repair the affected iPhone 12 and iPhone 12 Pro free of charge. A small clarification from Apple, however: the iPhone 12 mini and the iPhone 12 Pro Max are not part of this program. Apple emphasizes that the user’s iPhone 12 or iPhone 12 Pro will be examined before any intervention to verify that it is indeed eligible for the program.
To get your iPhone 12 or iPhone 12 Pro that’s affected by the issue repaired, find and go to an Apple Authorized Service Provider, make an appointment at an Apple Store, or contact Apple Support to arrange a repair. by mail through the Apple Repair Center.
Besides, the iPhone maker mentions that if the user’s iPhone 12 or iPhone 12 Pro has suffered damage that compromises the repair, such as a cracked screen, these will need to be repaired first. In some cases, you may be charged for this type of additional repair.
Another thing: the Apple international program does not extend the duration of the standard warranty for the iPhone 12 or iPhone 12 Pro. The program covers affected iPhone 12 or iPhone 12 Pro for three years after the first retail sale of the product; previously ; the program covered them for two years.